Terms & Conditions

Welcome to our Ellafits store! We value your trust and are committed to providing you with the best shopping experience. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

  • Our shop offers handcrafted and/or carefully selected products.
  • All purchases are subject to availability.If an item is out of stock, we will notify you as soon as possible.
  • Prices are listed in [your currency] and are subject to change without notice.

2. Orders and Payments

  • All orders must be placed through our secure website.
  • Payment is required at the time of purchase. We accept payments including major credit cards, PayPal, and other available methods.
  • If there is a problem with the payment processing, we may have to cancel your order.

3. Cancellations & Modifications

  • You can cancel your order within 24 hours of purchase for a full refund.
  • After the 24-hour window, cancellations are no longer possible as the order will be in progress.
  • If you need to modify an order (such as changing the shipping address), please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once processing has begun.

4. Shipping and Delivery

  • We process and ship orders within the estimated processing time indicated on each product page.
  • Shipping times vary depending on your location and the shipping method selected. Delays due to customs or postal services are beyond our control.
  • Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the buyer.
  • International buyers are responsible for any applicable customs fees, duties, or taxes.

5. Exchanges & Returns

  • Due to the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
  • If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
  • We will work with you to resolve the issue.
    Refunds or replacements will be issued at our discretion depending on the situation.

6. Product Information and Handmade Nature

  • Please note that handmade items may have slight variations in color, texture, or pattern, making each piece unique. These variations are not considered defects but rather part of the item’s charm.
  • We make every effort to accurately display product colors, but differences in screen settings may cause slight variations in color appearance.

7. Intellectual Property

  • All images, designs, and descriptions in our store are our property and may not be copied, reproduced, or used without our permission.

8. Customer Service

We’re happy to help with any questions before or after your purchase.

Please contact us via messages at support@ellafits.com, and we’ll get back to you as soon as possible.

Our goal is to ensure you have a positive shopping experience, so if you encounter any issues, please contact us before leaving a review. We’re always happy to help.

9. Changes to these term

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted here and will apply to new purchases made from the date of the update.

Gracias por comprar con nosotros y por apoyar nuestra pequeña empresa. ¡Tu satisfacción es nuestra prioridad!